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Shared Documents
Overview Viewing Shared Documents Adding Documents Opening Documents Editing Documents Deleting Documents Document Revision History Overview Documents can be added to a client's record, such as SLAs,...
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Visio Drawings
Overview Adding Visio Drawings Deleting Visio Drawings Exporting Agent Information to Visio Document Revision History Overview The Visio #1 and Visio #2 tabs are two of the many tabbed screens that...
View ArticleClient Health Score
Introduction The Client Health Score is computed on a daily basis, at 3am and is used in the Management Reports, Client Summary and Network Map. Access it from the main menu by selecting Tools >...
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Remote Backup
Overview Configuring the FTP Server Information Configuring the Remote Backup by Location Configuring the Remote Backup by Agent Document Revision History Overview The Remote Backup tab allows you to...
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Client Screen Overview
Overview General Information Info Passwords Documents Timeslips Contacts Tickets Projects Product Keys License Management Permissions Status Document Revision History Overview The Client screens are...
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Clik here to view.
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Status Gauges
Overview Permissions Accessing the Status Gauges Configuring the Status Gauges Setting the Remote Categories Customizing the Status Gauges Adding Gauges Document Revision History Overview Status...
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Client Tickets
Overview Exporting Ticket Lists Printing a Ticket List Exporting to Excel Searching the Tickets List Document Revision History Overview The Tickets tab of the Client screen gives you a listing of all...
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Deployment & Defaults
Overview Document Revision History Overview The Deployment & Defaults tab is one of many tabbed screens that make up the Location screens. It is used to establish default maintenance windows and...
View ArticleClik here to view.
Shared Documents
Overview Viewing Shared Documents Adding Documents Opening Documents Editing Documents Deleting Documents Document Revision History Overview Documents can be added to a client's record, such as SLAs,...
View ArticleClik here to view.
Visio Drawings
Overview Adding Visio Drawings Deleting Visio Drawings Exporting Agent Information to Visio Document Revision History Overview The Visio #1 and Visio #2 tabs are two of the many tabbed screens that...
View ArticleClient Health Score
Introduction The Client Health Score is computed on a daily basis, at 3am and is used in the Management Reports, Client Summary and Network Map. Access it from the main menu by selecting Tools >...
View ArticleClik here to view.
Remote Backup
Overview Configuring the FTP Server Information Configuring the Remote Backup by Location Configuring the Remote Backup by Agent Document Revision History Overview The Remote Backup tab allows you to...
View ArticleClik here to view.
Client Screen Overview
Overview General Information Info Passwords Documents Timeslips Contacts Tickets Projects Product Keys License Management Permissions Status Document Revision History Overview The Client screens are...
View ArticleClik here to view.
Clik here to view.
Clik here to view.
Status Gauges
Overview Permissions Accessing the Status Gauges Configuring the Status Gauges Setting the Remote Categories Customizing the Status Gauges Adding Gauges Document Revision History Overview Status...
View ArticleClik here to view.
Client Tickets
Overview Exporting Ticket Lists Printing a Ticket List Exporting to Excel Searching the Tickets List Document Revision History Overview The Tickets tab of the Client screen gives you a listing of all...
View ArticleClik here to view.
Deployment & Defaults
Overview Document Revision History Overview The Deployment & Defaults tab is one of many tabbed screens that make up the Location screens. It is used to establish default maintenance windows and...
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